Merchant Disputes at Scale: Building an ODR Framework for Payment Platforms

Payment gateways and merchant aggregators face recurring chargeback contests and settlement discrepancies.

Algorithmic conciliation coupled with fast-track digital arbitration ensures compliance with RBI merchant onboarding and grievance redressal guidelines.

In institutional dispute management, proactive structuring and clear evidentiary hygiene significantly reduce arbitration timelines and jurisdictional challenges.

Entities operating across digital finance, commercial contracts, and lending should routinely audit dispute clauses to align with statutory arbitration standards.