Retail Loan Recovery Arbitration
Resolve personal loans, home loans, education loans and consumer finance disputes through structured retail bank loan recovery arbitration — reducing manual effort and giving full visibility at every stage.
Online Dispute Resolution for Banks
Transforming Banking Disputes
Through Secure, Scalable & Digital
Resolution
Banks manage millions of customer relationships, loans, commercial agreements and vendor partnerships every year. As disputes keep growing, the old way — courts, tribunals, manual paperwork — just can't keep up. Sandhee is an ODR Platform for India that helps banks resolve disputes through structured digital workflows, online arbitration, automated legal processes and centralized case management.
One Platform, Every Product Line
Built for the Modern Banking Ecosystem
Today's banks need more than a traditional recovery process. Sandhee supports dispute resolution across every product line, department and customer segment — all from one place.
Retail Banking
Corporate Banking
Commercial Banking
SME & MSME Banking
Consumer Finance
Digital Banking
Credit Cards
Business Loans
Legal, collections, recovery, compliance, customer service and operations teams all work from one shared system — so instead of five departments each holding a piece of the puzzle, everyone sees the same case, at the same time.
Coverage Across Every Function
Comprehensive Dispute Resolution for Every Banking Function
From retail recovery to complex commercial matters, every case type moves through the same clear, structured digital process.
Bank Credit Card Default Arbitration
Handle credit card default arbitration through one centralized system — automated notices, digital case files and transparent arbitration steps that keep borrowers informed and engaged.
Commercial Banking Disputes
Resolve commercial lending disputes, contract disagreements and business banking conflicts through secure digital arbitration — built for complexity, without the slow pace of a courtroom.
Auto Loan & Vehicle Finance Recovery
Simplify auto loan default arbitration by moving borrower communication, documentation and arbitration online — so recovery teams always know exactly where each vehicle finance case stands.
Overdraft & Business Credit Disputes
Manage overdraft recovery through digital arbitration, using one standard workflow — instead of handling each case differently depending on branch or officer.
Customer Grievance Resolution
Improve customer satisfaction by resolving complaints through a clear, transparent process — before a small issue turns into a regulatory complaint or legal notice.
The Case for Sandhee
Helping Banks Reduce
NPAs Through
Digital Dispute Resolution
Managing non-performing assets isn't just about chasing payments — it needs a structured, repeatable process that can handle volume without losing accuracy. Sandhee supports bank NPA digital dispute resolution by giving legal, recovery and collections teams one platform to manage high-volume cases together instead of working off separate spreadsheets and files.
Whether you're dealing with secured lending (home loans, vehicle loans) or unsecured lending (personal loans, credit cards) Sandhee brings structure to communication, documentation, arbitration and case tracking — so recovery doesn't slow down as your NPA book grows.
"Recovery doesn't slow down as your NPA book grows — because the process scales with you."
Built for Banking Scale
An Enterprise Platform Built for Banking Scale
Sandhee is designed for banks running at real scale — thousands of disputes, across multiple business units, handled by different teams. Whether you're resolving a routine retail dispute or a complex commercial matter, the platform scales with you.
High-volume case management
Centralized dispute tracking
Online arbitration
Digital legal notices
Automated workflows
Hearing management
Document management
Real-time dashboards
Audit trails
Enterprise reporting
Secure team collaboration
API integrations
Why Leading Banks Choose Sandhee
Modern banking needs modern dispute resolution — fast, transparent and fully within your control.
Digitize dispute resolution workflows—replace paper files and scattered emails with one digital system.
Improve collaboration—between legal, recovery and operations teams, who often work in silos today.
Strengthen customer engagement—a transparent process builds more trust, even when the news isn't good.
Standardize dispute resolution—one process, applied consistently, across every branch and business unit.
Support governance and compliance—every action is logged, timestamped and ready for audit or regulatory review.
Accelerate arbitration and settlement timelines—resolve in weeks what used to take months or years.
Reduce administrative overhead—less manual documentation, fewer status-update meetings.
Improve visibility across every dispute—leadership gets a real-time view instead of weekly updates.
Scale recovery operations efficiently—handle growing case volumes without growing your team at the same rate.
From Dispute to Resolution: How It Works
Every dispute follows the same clear, structured digital journey — no matter which branch or product it comes from.
1Case Registration
The dispute is logged into the system.
2Digital Notice
Formal notice sent electronically, with proof of delivery.
3Online Arbitration
A neutral arbitrator is appointed; the case is heard digitally.
4Interim Measures
Tribunal passes ex-parte interim award under section 17 of Arbitration and Conciliation Act,1996
5Award
A decision carrying the same legal weight as a court decree.
6Case Closure
A complete, timestamped record of every step is retained.
FAQ
Frequently Asked Questions
Get Started
Ready to Modernize Banking Dispute
Resolution?
See how Sandhee helps banks transform dispute resolution through secure digital workflows, online arbitration, centralized case management and enterprise-ready automation — built for the scale and complexity of modern banking.