Vendor & Supplier Disputes
Delivery, quality, payment, contract breaches — resolved without burning a relationship you still need.
One Platform for Every Commercial Dispute — Vendors, Customers, Contracts and More
Large enterprises don't face one kind of dispute — they face all of them, all at once. Vendor disagreements, customer complaints, contract breaches, franchise conflicts, warranty claims — each one lands on legal's desk through a different channel, tracked a different way, with no single view of what's open and what's closed.
Sandhee puts every commercial dispute on one Online Dispute Resolution (ODR) platform — structured workflows, online arbitration, one dashboard. Less time chasing case status. More time on the disputes that actually need your team's judgment.
More customers, more vendors, more contracts, more locations — as a company scales, so does the volume and variety of disputes. Most legal teams are still handling it the way they did at a fraction of the size.
Disputes come in through email, phone, physical notices — no central record of what's open, what's closed
Legal, procurement, sales, and ops each hold a piece of the picture — no one has the full view
Routine, low-value disputes eat as much time as the complex ones, because nothing separates them
Every region handles disputes its own way — no consistency across the company
Litigation moves on court time, not business time
The legal team either grows as fast as the company or falls behind
This isn't just inconvenience. It's legal spend, management time and relationships with customers and vendors that suffer while a dispute sits unresolved.
Delivery, quality, payment, contract breaches — resolved without burning a relationship you still need.
Breaches, SLA failures, partnership terms, B2B disputes — arbitrated digitally, not litigated for years.
Franchise, distributor, channel conflicts — fair, documented, relationship intact.
Subsidiary, group, JV disagreements — one process, fully documented for governance and audit.
Appointment, notices, hearings, documents, award — all online, all binding.
Sent digitally. What, to whom, when — on record.
Warranty, service, refunds, product disputes — one process. Built for volume: retail, e-commerce, telecom, consumer goods.
Legal, procurement, sales, ops — same case, same time. No chasing five people.
A fraction of court timelines. A fraction of the fees.
One process, everywhere. Regional office or global vendor — no difference.
Routine runs itself. Your team's time goes where it counts.
Fair and documented beats a legal fight — especially with people you'll work with again.
Logged, timestamped, ready in minutes.
Dozens of disputes a month or thousands — same platform, same team.
Dispute raised—logged into the system.
Digital notice sent—proof of delivery. No ambiguity.
Early resolution attempted—many disputes settle here.
Arbitrator appointed—fair and Neutral
Hearing held online—Document submission and hearings through VC
Award reached—enforceable like a court decree.
Case closed—full record, timestamped.
Complaints, warranty and refund disputes, vendor disagreements
Supplier disputes, quality claims, contract disagreements
SLA disputes, vendor and partner disagreements
Billing and service disputes, dealer conflicts
Distributor and retailer disputes, product complaints
Claims disputes, policyholder grievances
One platform. Every dispute — vendor, customer, contract, partner. Faster. Less manual effort. No loss of control.