A dispute is identified
A loan default, a customer complaint, or a business disagreement.
Industries · NBFC
Online Dispute Resolution
for NBFCs
Weeks
Typical Resolution Time
1 Platform
Legal, Recovery & Ops
100%
Digital Case Records
Enforceable
Award
The problem every growing
NBFC faces
As your loan book grows, so do your disputes. And the old ways of handling them — legal notices, courts, back-and-forth calls — just don't scale.
Recovery cases pile up and take months, sometimes years, to close
Legal and recovery teams work in silos, with no single view of a case
Customer complaints turn into bigger problems because they aren't resolved quickly
The bigger you grow, the more this problem grows with you. What NBFCs need is a resolution process that is quick, digital and built to handle volume — without losing on fairness or compliance.
This is exactly the gap Sandhee is built to close.
How Sandhee Helps
Every dispute, big or
small, on one digital
platform
Whether it's a loan default, a customer complaint or a disagreement with a vendor, your legal, recovery and operations teams manage it from one place, with complete visibility and control.
No more chasing files across departments. No more delays because no one knows where a case stands. No more different teams giving the customer different answers — just a clear, structured platform from the moment a dispute is raised to the moment it's resolved.
Instead of every team member keeping their own spreadsheet of pending cases, everyone works off the same system. Managers see how many cases are open, how long they've been open, and where the bottlenecks are.
The Process
How online arbitration works,
simply explained
The case is set up on Sandhee
Details, documents and parties are added to the system.
A neutral arbitrator is appointed
Independent of both parties, appointed to hear the case fairly.
Notices go out digitally
Both sides are informed and given a fair chance to respond, with proof of delivery.
The hearing happens online
Through documents, written submissions or a video call, depending on what's needed.
Ex-Parte orders are passes if necessary
Tribunal passes ex-parte interim award under section 17 of Arbitration and Conciliation Act,1996
The arbitrator gives an award
A reasoned, written outcome — just like a court judgment.
The award is enforceable
It carries the same legal weight as a court decree and can be enforced if needed.
Weeks, not months or years
No waiting for court dates, no repeated adjournments and no manual paperwork slowing things down.
What We Solve
What Sandhee solves for
you
Loan Recovery & Default Resolution
Resolve EMI defaults, personal loan disputes, microfinance recoveries and bulk defaults through fast, structured online arbitration — instead of waiting months for a court date. Works for both small-ticket retail loans and larger unsecured loans.
Customer Grievance Resolution
Resolve borrower complaints before they turn into legal notices, regulatory escalations or bad reviews. A borrower who feels heard early is far less likely to escalate to the RBI or post about it online.
Pre-Litigation Resolution
Settle disputes early, before they reach court. This saves legal costs, improves recovery numbers and keeps the customer relationship intact — many disputes just need a fair, structured process.
Commercial & Vendor Disputes
Sort out disagreements with vendors, recovery agents and technology partners — service quality, payment terms, contract breaches or performance issues — quickly and without a legal battle.
Arbitration Management
Run the entire arbitration process online — case scheduling, hearings, documents and records — all tracked and stored securely in one place, with no manual paperwork across emails and files.
Legal Notice Automation
Send legal notices, reminders and borrower communication digitally, with a complete record of every notice sent and received — and proof of delivery if the matter is ever questioned later.
The Advantage
Why NBFCs choose
Sandhee
One platform, complete visibility
Legal, recovery, compliance and customer service all see the same case and status in real time. No more emailing around to ask where a case stands.
Faster resolutions
What used to take months in court is resolved in weeks. Faster resolution means faster recovery — and healthier books.
Happier customers
A clear, fair and easy-to-follow process builds trust with borrowers, even when the news isn't good.
Audit-ready records
Every action, notice and decision is documented and stored — ready for internal review or regulatory scrutiny within minutes.
Built to scale
A hundred cases a month or ten thousand — Sandhee handles the volume without adding to your workload or headcount.
Lower cost per case
Structured online arbitration typically costs a fraction of a court case, especially for smaller-ticket loans.
Consistency across regions
One standard process for the whole organisation — a case in Mumbai is handled the same way as a case in Patna.
Peace of mind for leadership
A real-time picture of how disputes are handled across the company, without chasing every update.
Where NBFCs use Sandhee
Built for the disputes you deal with daily
EMI default arbitration
Consumer loan disputes
Unsecured personal loan recovery
What you get
Outcomes, month after month
Faster dispute resolution, month after month
Lower recovery and legal costs
Less manual paperwork for your teams
Who it's for
Built for every kind of NBFC
Retail lending NBFCs
High volumes of small and mid-ticket loan disputes
Consumer finance companies
EMI and repayment disputes resolved at scale
Vehicle finance companies
Loan default and repossession-related disputes
Digital lending platforms
Unsecured loans through app-based lending
Housing finance companies
Mortgage and long-tenure loan disputes
MSME lenders
Business loan and working capital disputes
Infrastructure finance
Large-ticket commercial disagreements
Equipment finance
Lease and equipment loan disputes
Fintech NBFCs
Dispute resolution embedded into digital lending journeys
FAQs
Common questions NBFC leaders ask
Ready to See It in Action?
One platform to handle every dispute
Recovery, grievances and arbitration — faster, and with complete control.
Neutral arbitrators
Audit-ready records