Online Mediation in India
Resolve disputes faster through online mediation — a collaborative, confidential, and party-controlled process. Recognized under the Mediation Act, 2023.
Start Mediation →What is Online Mediation?
Online mediation is a voluntary dispute resolution process where a neutral mediator facilitates communication between disputing parties through a secure digital platform, helping them reach a mutually acceptable settlement.
Unlike arbitration, the mediator does not impose a decision. Parties retain full control over the outcome. Mediation is recognized under the Arbitration and Conciliation Act, 1996 (Part III) and the Mediation Act, 2023.
Mediation vs Arbitration
Mediation
✓Voluntary process — parties can walk away
✓Mediator facilitates — does not decide
✓Settlement by mutual agreement
✓Fastest — days to weeks
✓Preserves relationships
✓Great for ongoing business relationships
Arbitration
✓Binding — parties must comply with award
✓Arbitrator decides the outcome
✓Award imposed on parties
✓Fast — months
✓Final and binding
✓Best for clear rights-based disputes
Online Mediation Process at Sandhee
Introduction & Ground Rules
Mediator introduces the process, sets confidentiality ground rules, and each party briefly states their position.
Joint Session
Parties discuss issues together. Mediator facilitates, asks clarifying questions, and identifies underlying interests.
Private Caucuses
Mediator meets each party separately — parties can speak freely. Mediator shuttles between parties to build understanding.
Negotiation & Options
Parties reconvene to explore solutions. Mediator helps generate options and evaluate alternatives.
Settlement Agreement
If agreed, the settlement is documented in writing. Binding under the Mediation Act, 2023.
Try Mediation Before Arbitration
Online mediation is often faster and cheaper — and preserves your business relationships.
Start Mediation Now